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Frequently Asked Questions
Frequently Asked Questions

• General

Sample free or need to pay?

Our Keyboard samples are available for purchase for a fee, but if the sample cost is less than 80 USD, we will refund the sample cost on your bulk order.
Just tell us your freight collect account like FedEx DHL TNT, if you don’t have an account, it needs to charge Express fee properly.

What is MOQ?
Stocked model 1pcs above
Customized size/design/shape, MOQ 5pcs

• Customization
Can I have my unique design(size, language, pattern, layout, interface, etc)?
Yes, customer’s designs such as size, language, pattern, etc are welcomed.

Can I have a custom designed and mock up sample?
We design and construct each project to the individual customer’s needs.

• Service
How long is your delivery time?
Generally it is 2-3 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

What’s the order processes?
Confirm quotation- and delivery time
Custom Design–Making custom CAD drawing
Confirm Order- Signing sales contract after drawing confirmed.
Deposit– 30%-50% deposit before mass production.
Samples–Making first samples for you check.
Production arranged–we will process the production.
Remaining payment–after inspection, balance before shipment.
Shipping–we will ship the goods to the destination.
Confirm commercial invoice/packing list.
After-sales service.

If any defective keyboard, how do you deal with it?
We provide a solution within 24 hours, if the replacement of accessories can not solve the problem, we have 1:1 replacement for the defective keyboard.
Warn Tips: Any man-made damage we cannot change, refund or make up.

Do you have a price list?
We are a professional supplier of industrial keyboard products. All of our keyboards are made according to different materials and different dimensions or special requirements. We don’t have a price list.

What other service do you have?
We provide our customers with one-stop station solutions in custom design, and accessories if needed.

• Payment
What is your terms of payment?
Payment less than 5000USD, 100% in advance. Payment more than 5000USD, 30% T/T in advance, balance before shipment.
If you have another question, please feel free to contact us.

• Shipping
What is your shipping terms?
a. For small trial orders, by air or by express: FEDEX, DHL, UPS, TNT, etc
b. For large orders, we arrange shipment by air or by train, by sea according to your requirement.

If you have any suggestions or question for us.Please contact us.